Privacy Policy

Alt-Alpha Broking Pvt Ltd (“Altcase”, “we”, “us”, or “our”), registered with SEBI as a Research Analyst (Registration No. INH000027742), operates the Altcase Intelligence portal. We respect your privacy and are committed to handling your personal data responsibly and in accordance with applicable law, including India’s Digital Personal Data Protection Act, 2023, where applicable.

This Privacy Policy applies to information collected through this portal, including account registration, subscription checkout, customer support interactions, and use of subscribed research features.

• Identity and contact details: name, mobile number, email address, and other details you provide during signup or support requests.
• Account and authentication data: OTP verification records, session tokens, and login activity.
• Subscription and transaction data: plan selected, payment status, billing references, and subscription period.
• Usage data: pages viewed, features accessed, device/browser type, IP address, and approximate location derived from network information.
• Communications data: messages you send to support and, where applicable, identifiers linked to third-party access channels such as Telegram.

• Create and manage your account and authenticate your identity.
• Process payments, activate subscriptions, and provide access to research content.
• Send service-related communications such as payment confirmations, access instructions, and security alerts.
• Respond to support requests and resolve disputes.
• Improve portal performance, security, and user experience through analytics and troubleshooting.
• Comply with legal obligations, enforce our Terms, and prevent fraud or misuse.

We process personal data where necessary to perform our contract with you (for example, to deliver a subscription you purchase), where required by law, where you have given consent (such as for optional marketing communications), or where we have a legitimate interest that is not overridden by your rights (such as securing the portal and preventing abuse).

We do not sell your personal information. We may share data with trusted service providers who assist us in operating the portal, including payment processors, cloud hosting providers, analytics tools, and customer communication platforms. These providers may access data only to perform services on our behalf and are expected to protect it appropriately.

We may also disclose information if required by law, regulation, court order, or government request, or where necessary to protect the rights, property, or safety of Altcase, our users, or others.

We retain personal information for as long as needed to provide the Services, fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymise it in accordance with our retention practices.

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may use cookies, local storage, and similar technologies to maintain sessions, remember preferences, and understand how the portal is used. You can control cookies through your browser settings, though disabling certain cookies may affect functionality.

To exercise these rights, contact support@altcase.com. We may need to verify your identity before responding. You may also have the right to lodge a complaint with a relevant data protection authority.

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of data where applicable law permits.
• Withdraw consent for optional processing where consent is the legal basis.
• Opt out of non-essential marketing communications.

The portal may contain links to third-party websites or integrate with third-party services (such as payment gateways or messaging platforms). Their privacy practices are governed by their own policies, and we encourage you to review them before providing information to those services.

The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest revision. Material changes may be communicated through the portal or by email where appropriate.

For privacy-related questions, requests, or grievances, contact us at support@altcase.com or +91 86574 39520.

Grievance Officer: Alt-Alpha Broking Pvt Ltd (SEBI RA INH000027742) — support@altcase.com